|
|
Review 11/6/2010
|
|
Sneaky, Lying, Misleading, Unreliable Online Merchant
I am currently residing in Australia and placed an order in early September for a pair of Prada shoes (supposed to be made in Italy) and a Ferragamo bag. I had to keep writing to Dellamoda regarding the delivery and not until about almost one month later, I received my Prada shoes. I was very disappointed because I found the shoes were made in Vietnam and not Italy. I wrote to Dellamoda and they replied saying that "it was the editor's mistake, he was not aware of the place of origin and we will update the website accordingly!", no apology and this was happened after I received the shoes!!! Then it took another 3 weeks for the Ferragamo bag to arrive and Dellamoda said it was because the bag was tailor-made in Italy (it was only a USD$600 bag!!!). When I got the bag, it was a bit different from my previous Ferragamo bag and I doubted its authenticity. I complained to my credit card provider and filed a dispute, but Dellamoda refused to refund and no apology was made. I am still in the process of dispute with this awful company and even though my credit card provider will assist me for the dispute, I have to warn everyone who shop with them. Very rude, unprofessional, unreliable, sneaky company, as an online merchant, it should be banned for cheating on customers.
|
|
|
|
|
|
|
|