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Do not deal with this company!
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I called Direct Source Copiers in CA & ordered a copier "on sale" for $1,999. & added a toner bringing my total to $2,149. on 10-31-16 afternoon. The money was withdrawn from my account on 11-1-16. My son gave me a similar printer that evening so I called emailed Direct Source Copiers at 8:36 AM on 11-2-16 to request a cancellation. David Stokes called and said it was already being delivered (even though I was originally told it would take 7-10 days to get it) and so I would be charged up to $300. shipping and a re-stock fee.
The next day he let me know ALL I would have to pay is the $150. re-stock fee.
I still have not received my refund and it will be 6 weeks soon.
He says Canon refunded but did not deduct the $150. re-stock fee so it's taking longer.
$150. for re-stock is unfair since I notified the dealer the next day I wanted to cancel and also - 6 WEEKS to get my refund? I should be able to charge interest on my money.
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