Carol H.'s review of Disaster Kleenup Better Floors & Restoration

Disaster Kleenup Better Floors & Restoration

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Customer Reviews & Ratings
Complaint Posted 6/23/2016
. 3
. 0
If I could give a negative 5 stars I would. DKBF does NOT stand behind their warranty, and they are rude and demeaning to us. Floor installation shoddy - adhesive caused large wall to wall stains to appear .on the surface in many areas ..unsightly and bubbling, large gaps at seams . Called DKBF owner, and was told we were beyond HER warranty, yet has not shown us paperwork to prove her claim. DKBF website lists 20 years , and lifetime installation warranty. No where does it say 5 years. Owner DKBF claims that I signed only a 5 years warranty, and it was 1 year when the stain appeared, but did not inform them. We are now still under the 20 years warranty that is claimed on their website, so why is her warrant different than the website? I am still waiting for the proof. TERRIBLE CUSTOMER SERVICE !!!
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (714) 524-8500 Address   201 West Santa Fe Avenue
Placentia, CA 92870
Website Email
Contact   Corinne Lindquist Other  
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