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Excellent Customer Services
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Cathy was my customer svcs rep and she was excellent in solving my problem quickly. I was expecting to get the run-around and hear "it's your fault, not ours";however, I was completely surprised when she offered alternatives that did not put me at a disadvantage. Customer Services is the backbone of any company as this is where a customer decides if she/he wants to continue to deal with a company. Her attitude, and prompt response has made me a fan of Discount Mugs. I've used this company twice because of the quality of the product for the price paid; and now I can add excellent customer services to the list. Thanks Cathy.
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