3.5 star rating Rating - based on 76 reviews & complaints
Promotional Products and Personalized Wedding/Party Favors custom printed for the customer at the lowest prices guaranteed.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 7/18/2023
Bordering on fradulent
The very worst promotional product company I've ever had the misfortune to deal with. For context, I spend over $50,000 a year on these types of products for my clients and have shopped with all the major companies in this market space. I underst... Read More »
Complaint Posted 5/31/2022
Horrible customer service. I order 20 shirts in full color, my proof was in full color. I received my shirts in 1 color. Customer service was going to re-print for me then I get an email from some lady named Whotyla Carole Aseron and she refused t... Read More »
Complaint Posted 6/14/2021
Avoid this company!
You don't want to get ripped off! This company will take your money and run. We ordered promotional items worth $20,000 and shipping was a whopping 800 bucks. But they never sent us the goods - instead, we received someone else's order of mugs wit... Read More »
Complaint Posted 6/14/2021
Buyer Beware
The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their resolve was to offer us a lousy $75 store credit an... Read More »
Complaint Posted 6/11/2021
Garbage service and products
This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeat... Read More »
Review Posted 11/30/2020
Great company!
I have ordered from on several occasions and they are wonderful to work with! They delivered ahead of schedule and the quality was excellent! Read More »
Complaint Posted 9/25/2020
Extremely Disappointed with Service & Attitude
I place an order on a Monday morning for Friday delivery - Needed for a week-end meeting. Paid an extra $324.21 for expedited processing & overnight shipping. Called Thursday afternoon and was told no problem it will be delivered the following da... Read More »
Complaint Posted 8/7/2020
The worst promotional company around
This has been the worst experience in my life. There was no one at this company that cared about satisfying a customer. I paid in advance and there was one excuse after the other, first they claimed that they printed the order but there was no tra... Read More »
Complaint Posted 7/30/2020
I ordered 15 custom printed t-shirts on June 29, 20. The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will sa... Read More »
Complaint Posted 7/29/2020
Imprint does not last, company does not stand by their product
We ordered mugs for a trade show. We understood the only limitation was not to machine wash. We used them for about two weeks and handwashed every time, the logo which is basically a superficial sticker started to fall off. We contacted customer... Read More »
Complaint Posted 7/21/2020
Poor service
I ordered 100 item#HBND005 Gaiters for my employees. First they were to be delivered 7/17, I chatted with them for an update on 7/16. They tell me they are backed up in production and they won't be delivered until 7/24 and gave me 10% discount. No... Read More »
Complaint Posted 5/22/2020
DO NOT BELIEVE THEIR POSTED ESTIMATED DELIVERY DATE Ordered "Good Value Hand Sanitizers" on May 01, 2020 with an Estimated Delivery Date: May 07- 08, 2020. Today is May 22, 2020. Have called for an update on several occasions only to be told "We... Read More »
Complaint Posted 5/4/2020
Took Two Orders and Some Horrible Customer Service to Get the Order Right
The first order I received had not gone through the curing process and the imprint washed off all of the glasses, both in the dishwasher and when washed by hand. I had to contact customer service a total of six times to find out they were going to... Read More »
Review Posted 4/25/2020
Awesome Service
I have used DiscountMugs on two occasions: once to order bags for a conference. The bags were of high quality, excellent imprinting, and delivered early (even during the holiday season). The second time I had a need to purchase flashdrives for stu... Read More »
Review Posted 4/13/2020
Spectacular from all corners of the globe! Read More »
Complaint Posted 12/3/2019
deceptive and dishonest
20% SITEWIDE CYBER SALE EXTENDED | USE CODE: CBM20 This is the advertised discount. deceptively advertised a Cyber Monday discount they would not honor. The company attached undisclosed excessive fees to my order of printed coffee... Read More »
Complaint Posted 4/12/2018
WORST Imprint Ordering Experience
This is the WORST imprint ordering experience we have ever had. We regularly order imprinted items on behalf of our clients. From placing the order to multiple attempts to contact the art department to being told our order is in production when th... Read More »
Complaint Posted 5/23/2016
DO NOT USE THEM - This company is NOT good hey sell you JUNK and then don't help you with the problems. I did Hats, Shirts, and logo glasses and they were all NO good. Then no one helps you with the problem they just try to make you go away by ign... Read More »
Complaint Posted 6/17/2015
NO Communication
I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY. Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go... Read More »
Complaint Posted 4/24/2015
Worst experience with ordering and customer service
This was the first time our company ordered from Discountmugs. When we placed the order, we explained that if we didn't receive the product by the deadline, then we didn't need it. Discountmug committed to getting it to us, took our $$, but failed... Read More »
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Additional Business Information
Hours   Monday - Friday 8:00am - 11:00pm
Saturdays 9:00am - 6:00pm EST Live chat services 7 days a week
Phone   (800) 569-1980 Address   12610 NW 115 Avenue
Medley, FL 33178
Website Email
Contact   Amin Rahman-Ramjee Other  
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