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Review 9/23/2009
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I tried to purchase a Verizon Krazer on line with Dot Cells. I used a VISA gift card to make online purchases for identify protection purposes. My card was declined for insufficient funds. I immediately checked my balance online and it shows a charge from DotCells for the amount of the phone. After several hours of just trying to get a hold of someone and sending several emails. Customer service finally got back with me by email once I said I was filing a complaint. Then when I did get a call it said it was because of the billing address, I was purchasing with a VISA gift card and there is no billing address or no way to set one up. I have printed the actual page from their website that said my card was declined for insufficient funds even though the customer service rep said it was for billing address information. All I wanted was a cell phone, now I have a headache and no cell phone and in the hole $83.00.
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