Jeffrey L.'s review of E-Z UP Direct.com

E-Z UP Direct.com

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Complaint Posted 5/26/2011
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Review 5/26/2011
Sam's carries the E-Z UP Instant Shelter. I purchased four (4) of these tents and thought I was purchasing an E-Z UP product at a good price due to the negotiating strength of the Walmart and Sam's name. WRONG! I have tried buying new custom tops for my tents only to be told that Sam's has a license to use the E-Z UP name and that parts, such as tops, are not interchangeable with E-Z UP products. My complaint is this; the product is labeled E-Z UP and even has their phone number on the labels (800 SHADE ME), not made exclusively for Sam's. Sam's markets their own brand of grill and other items under the name Makers Mark. Certainly these are made by other manufacturer's and nameplated with Sam's name. This avoids any confusion. Caveat emptor - things are not as they appear. Again, I thought I was buying an E-Z UP tent - not a knock-off.
 
 
 
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Additional Business Information
Hours   Monday-Friday 7:30-4:00pm Phone   (800) 742-3363 Address   2273 La Crosse Avenue #112
Colton, CA 92324
Website   http://www.ezupdirect.com Email   pzavala@ezupdirect.com
Contact   Patty Zavala Other  
 
 
 
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