Amber F.'s review of Earl's Automotive, Inc

Earl's Automotive, Inc

         
Customer Reviews & Ratings
Complaint Posted 12/14/2010
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Review 12/14/2010
Earl was not honest. I took my vehicle in for a replacement water pump. now almost 2 years and $3000 (including what was paid to him) my van still is not running properly. I tried disputing the charge with my bank and they informed me that auto repair was not covered in my consumer protection. So he got paid for making my van completely undrivable! I was told this morning by another mechanic that the van isn't worth fixing at all because of what Earl did to it.
 
 
Business's response - by Earl B.on 6/14/2011
Earls Automotive Inc is sorry that you were unhappy with your experience and feel that we took advantage of you. Our goal is not to treat people badly or rip them off, for we realize that much of our business base is from repeat customers. We try to deal honestly and fairly with all of our customers. We ask that you, or any other customer for that matter to contact us after you leave if you feel a problem exists. If a legitimate problem exists because of a mistake made on our part, we will be happy to correct it, however, we cannot correct a problem if we do not know the problem exists.
 
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Additional Business Information
Hours   Mon-Fri 8:30-5:30 Phone   (828) 456-9678 Address   357 Smathers Street
Waynesville, NC 28786
Website   Email   earlsautomotive@charter.net
Contact   Earl Bradley Other  
 
 
 
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