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Review 7/1/2011
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I have been contacting Ecost for about 1 month. I can not get them to send me the LABEL and RAI so I can send back the broken netbook I was sent. I call once every 7 days. Each time I am promised a label and RAI. I have been promised it is escalated but nothing sent to my email.
I finish calling again today and given the same information that I will be sent by email the label and RAI.
I can not get reimbursed until they provide me with this information and receive the netbook back. I have had the cost on my credit card now for about 1 month.
I have bought several computers form Ecost, but this experience has really put me off from ever doing business with them again. It should not take 1 month to be able to return a item. It should not take 4 calls not to have your needs met. They call this outstanding customer service.
I was promised by them each time they call me back. Never did.
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