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Review 6/19/2010
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I would not recommend doing business with eCost.com. I purchased a Sony PRS-300 ebook reader on June 14th. It arrived quickly, however, I received a broken unit. I immediately emailed eCost. The following morning I also called and spoke with a seemingly helpful customer service representative who indicated the issue would be referred to the returns department and they would email me most likely the same day with return labels. Instead, I received an email reply telling me to contact Sony for warranty service. I emailed again and requested a return authorization. No reply. I've never had an experience like this with a major web retailer. My current status is that eCost.com has my $133 and I am in possession of a broken, piece of junk. I see in the online reviews (I wish I had checked before ordering) that many other eCost.com consumers have spent fruitless hours pursuing a remedy with the company. I won't do that. Instead, I've contacted my bank.
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