Matthew P.'s review of Ecost.com

Ecost.com

Preferred Members
Tom Black Service Center
5.0 star rating 0 miles
ADC Technologies Group
0 miles
AceReader
5.0 star rating 0 miles
Praxis EMR
4.1 star rating 0 miles
         
Customer Reviews & Ratings
Review Posted 10/11/2010
. 1
. 0
Review 10/11/2010
I ordered a Denon avr990 from ECOST on 10/01. I received it on 10/04. Very Fast shipping was a plus and them main reason for giving them 3 stars. When I hooked up the receiver I got no sound. I have hooked up over 15 receivers for myself and friends. I read the procedure on their website so I called denon. I went through the steps with the tech and it was found to be defective and I was issued a reference number. I called ECOST and spoke with a rep pretty quickly. They said their return department would email me. They emailed me within 4 hours and I was told to order another receiver and then they would process my return. When I called I was told I would be charged again for the Denon 990 and would have to wait for a refund on the original. I was not happy about that. I don’t think a customer should be punished because they received a broken product. I wanted to return it, then wait for a replacement but that was not and option. They offered a refund so I had to do that since I wasn’t going to pay $570 again. I received a return ups sticker via email and sent the receiver back on 10/07. They received it on 10/08. I was told to wait 7 to 10 business days for a refund. So, now I have to wait another 2 weeks for a refund. Depending on how long it takes for the refund I will consider ordering another receiver from ECOST. If it takes 2 weeks I will not be using ECOST again. I will order one from Amazon. I am not satisfied with having to wait this long to get another receiver. They made the process more difficult than it needed to be. I will update my review once I receive the refund. Hopefully my refund will get here soon so I can order anther one.
 
 
Business's response - by Donovanon 10/13/2010
Thank you so much for contacting us. I am sorry that we poorly communicated the replacement policy to you. Our system does not allow us to ship any product unless there is an order against it. When customers want a replacement a new order is created and then when the defective unit gets back into our warehouse, a full refund is put back on he original payment method. If you'd like to have me watch your return for you, I am happy to do so. Please call me at 800-555-3613 ext 4127 or you may email me at lindap@ecost.com. My hours right now are limited, so in the subject line will you kindly put "trustlink review ra?" If you call me and leave me a voicemail, I will call you back. You are a valued customer and we appreciate your business! Linda Potter
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (800) 555-3613 Address   1940 East Mariposa Avenue
El Segundo, CA 90245
Website   http://www.ecost.com Email   ccailing@ecost.com
Contact   Cindy Cailing Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.