jennifer l.'s review of Ecost.com

Ecost.com

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Review Posted 11/16/2010
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Review 11/16/2010
i just ordered an apple ipod 5th generation from ecost. it said it is on temporary backorder. sunday night a customer service rep called to get my shipping address again. i asked her if that meant they now have the ipod. she said yes and it was being shipped. this was after i emailed saturday and wanted to know if they were actually going to get these back in stock. they replied today and told me to call. i called my bank and the cost of the product has been deducted from my account. the person i spoke with said the money they took is on hold. ok. so i asked if they were going to actually get more of the ipods in stock. she said they don't know, and it may be 2-3 weeks before i know one way or the other. i don't like my money being taken for something i don't know if i will get it. i also was getting this for a gift and need to know if i am just waiting for nothing. now that i have read these reviews i am scared about this order. update: well, i cancelled the order with ecost. ended up getting a great deal on an ipod from walmart. i don't think i will order from ecost anymore
 
 
Business's response - by Donovanon 12/1/2010
Thank you for contacting us. I apologize for the inconvenience this has caused you. Our credit department called to confirm the billing and shipping address as part of our verification process. The temporary hold on your credit card is just an authorization, we do not charge until the item ships. The Apple Ipods are a constrained item at this time and we are doing our best to receive inventory. Please don't be scared about your order, I will personally be by your side and if there is a problem, I will personally make sure you are taken care of. You can call me at 800-555-3613 ext 4127. You are a valued customer and we appreciate your business! Linda Potter
 
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Additional Business Information
Hours   Phone   (800) 555-3613 Address   1940 East Mariposa Avenue
El Segundo, CA 90245
Website   http://www.ecost.com Email   ccailing@ecost.com
Contact   Cindy Cailing Other  
 
 
 
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