Ivonne A.'s review of Elite Moving & Storage

Elite Moving & Storage

Customer Reviews & Ratings
Complaint Posted 5/31/2014
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A Non Professional Moving Company
Well, It did happen to me as well. They damaged my stuff, mainly were boxes that in the end were all smashed, luckily for me nothing was damaged inside because the way I wrapped my stuff, unfortunately I can not say the same for my Ultra Firm Orthopedic
Mattress which cost me $1000, It seemed that they folded and Now is useless, It has lumps all over in the back and it is not longer Ultra firm, also I got a Shoe Rack and a Laundry basket broken, plus my small dresser damaged as well, Today they sent me the
claim form and for the third time I have sent all the pictures from the stuff that got damaged and the form today, At first, when I called and complain with Donna, she replied to me very rude and questioned me if I was telling the truth or not since nothing
inside the boxes were damaged, so the rest it should not, I know They are taking me for granted, and all the I want is a new Mattress since this one is 2 months old and I have the receipt, if they do not take my complain seriously NOT ONLY I will file a complain
to the BBB, but also to: CPUC Complaint Intake Unit - Transportation Enforcement Section Consumer Protection and Safety Division 505 Van Ness Avenue San Francisco, CA 94102-3298 I hate to waste my time with NO responsible Company who takes you for Granted,
but not to me, If I have to loose $1000 for my Mattress they will loose their credibility and business, I will do anything for they to take accountability of their actions. THIS IS NOT FAIR AND/OR RESPECTFUL!!!
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Additional Business Information
Hours   "/>We're always on the move!

Phone   (888) 535-4830 Address   9000 Glenoaks Blvd
Sun Valley, CA 91352
Website   http://elitemovingandstorage.com/ Email   Donna@elitemovingandstorage.com
Contact   General Manager Other  
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