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Review 10/5/2011
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Serviceman came out on 4/16/11 and my husband told him the clock from the unit was not working and nothing was working. Serviceman asked how old it was and my husband told him 5 years old, his reponse was that equipment needed to be replaced. We were quoted $874 for the new unit. We gave the serviceman a $300 deposit toward the replacement of the unit. A few days later my husband was in the garage and noticed the cable from the water softener unit was unplugged. He plugged the unit and everything worked perfectly. On 4/27/11 we called and cancelled the order and were told that our full deposit of $300 would be returned. However we only received a $186 refund. When we inquire we were told that the service call was $114 and therefore all we were entitled to was the $186. Our issue with this company is that they never really checked the unit or the serviceman would have noticed the unit was unplugged and when we initially called they did not even suggest to look if the unit was plugged. We were never told that the service call was going to be $114 but unfortunately my husband did not notice and signed the paperwork which stated that the service call was $114 (in small print I might add). The serviceman did absolutely nothing to check the unit over and was very quick to suggest replacement. This company is taking advantage of the consumer we tried to get them back out to see if at least they could look things over once we determined that it was unplugged but they refused. We will never do business with this company again. Other than "Elite Water Systems" they also used to be called "Eco Water/Eco Service".
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