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Review 9/23/2009
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Empire Today gave me a written estimate for carpet install. When I told them I said I had received a better offer from Lowes and showed them the carpet that I had gotten a verbal quote on, Empire said they would do a price match if I got the offer in writing. I paid $38 to Lowes to get a written estimate, submitted it to Empire and it was rejected because it was too low! Their sales rep left me a voicmeail and those were his words. Apparently, they'll do a price match guarantee but only if the price isn't too low. If you can't trust a company to honor their word, then why would you trust their employees to come into your home?
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Business's response - by Empire Todayon 11/19/2009
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Thank you for brining your experience to our attention. Empire® takes customer feedback seriously, and will use your comments to address the issue internally. We apologize for the for the inconvenience, and assure you that this is not representative of Empire Today’s business practices. If you would like a Customer Service Representative to contact you regarding your concerns, please email us your current contact information to customersupport@empiretoday.com.
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