Alicia D.'s review of Fajas Max

Fajas Max

Preferred Members
Natural Area Rugs
5.0 star rating 2281 miles
Brake Performance
3.2 star rating 2288 miles
Elizabeth Shutters
4.8 star rating 2224 miles
Barberas Autoland
138 miles
Customer Reviews & Ratings
Complaint Posted 9/28/2009
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Review 9/28/2009
I placed an order in July. I still had not received the product 3 weeks after my credit card was billed. I received an email form Fajas that stated their was an error in my order and they could not find my order (but managed to bill my credit card). I re-submitted the order via email. I waited another two weeks and after no product, I emailed them. I contacted Fajas and they responded (email) that the wrong product was shipped to them and they would mail it as soon as the product arrived to their warehouse. I waited another 3 weeks and still had not received the product or heard from them. I sent another email asking when to expect my shipment. Fajas informed me that the product was returned. I asked them to verify the address that it was sent to or give me a tracking number and they did not provide either. I immediately asked for a refund. I have had over 30 email attempt to receive a credit of over $100 back to my credit card. I received 1 email stating it would take 2 billing cycles. I have yet to receive any product or receive a credit. I feel like I was stolen from and dismissed.

After my less than favorable experience with this company, my refund was finally issued on 10/7/09. I was also sent an email demanding this review be removed or legal action against me would be taken. I have spoken the truth, have emails saved and printed to verify timeline- have forwarded to my Attorney.
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Additional Business Information
Hours   Phone   (888) 771-0776 Address   8051 W 24th Avenue
Hialeah, FL 33016
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