Melissa M.'s review of Finesse Remodeling & Consulting

Finesse Remodeling & Consulting

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Review Posted 1/29/2016
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Total kitchen remodel
I bought a beautiful condo in Brentwood with a really horrible, outdated, useless kitchen. It was so depressing, I didn't even want to put anything in the refrigerator. Since I was new to the area, I didn't really know how to go about finding a reliable contractor. I used Angie's List and read the review for Finesse Remodeling. There was a recent review that was very lengthy and rather outstanding. Avi came within a few days of my calling him and right away I felt at home with him. He listened to me very intently and I could tell we had a relationship of trust between us that built very quickly. Avi told me that the job would take about six weeks; he brought the cost within a few thousand dollars of what my budget was; he delivered within ten days of his projected finish date. That would have been enough, but there was more. Avi met me at Pacific Sales on a Saturday, and introduced me to "his" saleswoman there. Together, the three of us made choices on all the appliances, hardware, etc. I felt like I had my own personal shopper and guide! Avi then went with me to the tile store, where again, I had a personal shopper and guide. All my input was listened to and I was advised accordingly, which was extremely helpful given the massive number of choices one can make at a tile store. I will be honest; my apartment was really a mess after a while. But good progress was on-going and Avi kept his word on all accounts. Most days he called me, texted or wrote me an email to update me on the work that had been done thus far. After awhile, I started to feel that we were in the same family! He really showed care towards me and reassured me all along the way, as well as giving explanations for the various things that needed to be done. It is rare to give someone an "A" rating in every category. (I only gave a "B" for punctuality because of my own antsy-ness to get the job done and restore some normalcy to my home!). But Avi earned it. I am not saying this because I have to. I'm saying it because I know how important it was to me in trying to find a contractor, to be able to read reviews that were honest and informative so that I could choose with confidence. One last thing: Avi's office assistant, Joyce, deserves five stars too. She was incredibly helpful and respectful over the phone, even though we never met. She sent invoices promptly and accurately; stayed on top of things via texts, phone calls and emails, and is probably a key to Avi's success! So be assured that if you use Finesse, you will have help on every level throughout your project. Read less
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Hours   Mon-Sun: 9:00 am - 6:00 pm Phone   (818) 881-8333 Address   4600 Arriba Drive
Tarzana, CA 91356
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Contact   Kathryn ., Owner Other  
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