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THE WORST VACATION RENTAL - Bait and switch
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Possibly the worst vacation rental, as well as the rudest property managers. If you can stay away from this house, or Five Star Vacation Rentals do it.
1 out of 5. Address 296 Overland, Laguna Beach, CA. This place is a complete and utter dump. After making our reservations over six months ago we arrived to a run down, dirty, and not very nice house. Light bulbs are missing, lights won't work, silverware is filthy in the drawer, dirty plates, handles for sinks and faucets all fall off, towels and linens are old and stained, and to top it off two of the three guest rooms are so dirty and run down they are not usable. I now know why the owners of this home require 50% down at time of booking and the remaining 50% 30 days prior to arrival, no one would ever rent this if they saw it prior to arrival. When I attempted to figure out a fix to all these issues (scuffed walls, mold on baseboards, sliding doors that do not open without your entire body weight to open then, FILTHY kitchen appliances, cabinets, plates, urine stains on mattress, etc.) I was told they would give me a refund if I left that minute. Clearly when one travels over 1100 miles to get to a vacation home, has just gone grocery shopping and purchased the food for a week, and has plans for guests to come in, its a little difficult to be out in a minute. The property manger was rude, and definitely had an attitude. She agreed to get the cleaning people back out to "clean again" (with a sigh) but get this, when the cleaning person came back she said "I can't fix that these cabinets are old and worn out" - clearly the staff think this place is run down as well. If you want a rental home in Laguna Beach do your homework first, we got taken on this house. The pictures are clearly from 2006, and this place is nothing more than a party house. If you have kids don't stay here. If you have anyone that you like don't bring them here. They claim in the add that this property was "gut renovated in 2006" but from the looks of it they tried to slap lipstick on a pig and claim its a "gem," WHAT a joke.
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