Customer Reviews & Ratings
Review Posted 11/21/2014
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Another outstanding knowledge & service report
For all first-time IRA buying clients and those experienced, we highly recommend choosing FGG. My wife and my recent experience as first-time precious metals IRA purchasers can testify to why FGG shines in reviews on Trust Link and why no issues with BCA
and BBB. FGG's high level of client interaction, focusing on patience and education especially for first time precious metals IRA adventurers like us, far exceeded the FGG competitors that were examined. Most importantly demonstrated were characteristics of
honesty with integrity based on long term vs short term perspective regarding business tactics and practices. From multiple phone calls (never felt rushed) and actual responses to several emails - a main positive FGG attribute and the main reason FGG selected
from among several other precious metals firms – was FGG did live up to its web site commitment towards consumer education. Exceptionally forthcoming and transparent in answering questions and offering information. Of the four or so competitors we examined,
FGG’s Chris Kline Director of Operations was the only one to take time to personally respond in writing (vs by phone although also offered) to emails with detailed answers to our questions which exceeded expectations since his responses also anticipated questions
we had not thought or knew to ask. Learned about Markups, wholesale prices, and spread and what one can expect on transaction costs and %s for a variety of bullion and Proof coins. Also appreciated the professionalism addressing the industry’s issues and pitfalls
without tearing down or naming competition – showed FGG secure in abilities to provide competitive products and services. The process of setting up the FGG and Kingdom Trust Company (IRA custodian) accounts was efficient and most importantly, step-by-step
transparent and secure. Allowed time to ask more questions. After-the-sale support was great with delivery on a promised report and phone call on how and where to find market values of the products. Exceptionally helpful was a table providing line item break
down purchase price, current buy back price, liquidation fees, and shipping fees ($0 with Fortress) to help understand our acquisition and reduce cognitive dissonance. We had an inkling the business was complicated with a steep learning curve to understanding
the precious metals world of investing, the market, costs, and pricing. However, thanks to FGG’s commitment to consumer education and Chris’s patience sharing his knowledge and expertise, we are convinced FGG is the best choice of the firms reviewed. We thank
FGG’s team helping us accomplish the goal taking a portion of our financial paper assets to become less dependent upon the dollar’s value, integrity, and longevity and provide us with an “insurance policy” against Wall Street stock market volatility.
 
 
 
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Additional Business Information
Hours   Phone   (800) 777-6177 Address   15303 Ventura Blvd. Suite 850
Sherman Oaks, CA 91403
Website   http://www.fortressgoldgroup.com Email   info@FortressGoldGroup.com
Contact   Johannes Haze Other  
 
 
 
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