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Poor customer service
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Recently I contacted this firm about a credit cleaning service. Overall, I can't say enough about how disappointed I am in the entire process. The response times were extremely slow, options or suggestions on actions to take were not provided, and at the end of the day I felt like I was brushed off. I told the agent that I worked with that I was actively trying to buy a home, and that I wanted help removing a single marking from my credit. The rep advised me to "wait a year before disputing" and didn't make any mention to why. She either didn't care, or didn't understand, my situation and put forth minimal effort (from what I could tell) to resolve the situation. I submitted a complaint to their customer service dept, pending their response, I will never do business with this firm again.
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