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Review 1/25/2011
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It is my belief that GainSaver is both fraudulent in the computers they sell, as well as their customer service. Last year I returned one computer that died as not result of my use within 6 months of purchase, only to have my replacement computer, on two separate occasions die within 3 months of receiving them. After the last computer died, again no fault of mine) I called Gainsaver on 3 separate occasions, all of which guaranteed me a full refund upon the return of my computer. When my computer was returned, they initially told me that this was not said, nor would it have ever been said. Once they realized it had been said, they deemed it a mistake,3 times might I add, and that I could only recieve store credit, for what would most likely be a faulty computer. In addition to having to pay for faulty computers, I had to pay insurance and shipping to and from 3 separate times making my initial 1200 purchase, around 1500. The customer service was appalling and fraudulent. Gainsaver still has my money, and I have not picked out a faulty computer to buy, as I will have to purchase it, take it in to get looked at, fixed, just so i can sell it again, losing money. After looking online at all the issues to be had that are similar to mine, im not sure how BBB can give them an A. If I have received more that one faulty computer in a year, no refund, and extra pay in shipping and insurance, surely I am not the only one.
Thank you for your time.
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