Melissa B.'s review of Gotprint.com

Gotprint.com

         
Customer Reviews & Ratings
Complaint Posted 12/20/2016
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GotPrint Customer Service
I placed an order of 100 family Christmas cards that unfortunately did not go well. The cards were doubled-sided and on the back side the pictures looked great - exactly how the proofs appeared. On the front it was washed out and our family of five looked like ghosts - not at all like the proof. They were bad enough that I simply couldn't send them out. I called and spoke to someone in Customer Service who politely indicated they couldn't make any decisions, and that my issue would be sent to Quality Control for their review. Shortly thereafter and despite no further conversation, I received an email letting me know that the problem was within their allowable margin of error. They went on to offer me a meager $5 discount on a reorder. I didn't find this to be an acceptable compromise to remedy the situation so I called back, again blocked by Customer Service, who insisted they didn't have any decision making power. This power rested in Quality Control - a team which I was not allowed to actually speak to. Finally and after a considerable amount of pushing, I got looped through to a Supervisor after being told they had all left for the day. Having spoken to five different people and respectfully stating my case, I was told that they were unwilling to compromise further. Each year I order cards and I've never had an issue. I thought I'd try GotPrint this time round and wish I would have paid more attention to the reviews.
 
 
Business's response - by GotPrinton 12/21/2016
Hi Melissa, I do apologize for the inconvenience. After further review by our Quality Control Department, it appears the color shift is within our 85% tolerance. Please remember that what you see on your screen is not a 100% color representation of your cards as each screen color values differ. For this reason we issued you a discount to help compensate for this issue and hope to earn back your business. Please let me know if there is anything else we can do at this time. We do value your feedback as it helps us improve. Thank you
 
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Additional Business Information
Hours   Monday – Friday 5:00 a.m. - 8:00 p.m. P.S.T. Saturday 8:00 a.m. - 4:00 p.m. P.S.T. Phone   (818) 252-3000 Address   7651 San Fernando Road
Burbank, CA 91505
Website   http://www.gotprint.com Email   blog@gotprint.com
Contact   GotPrint Rep Other  
 
 
 
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