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Refused to complete job. Refused to refund pre-payment.
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I contracted Greenville Locks to install 3 deadbolts on the exterior doors of my grandmothers home in SC. I was assigned to Jim and explained to him exactly what lock type I wanted and what doors to install the locks on. I was not at the home on December 24th when the locks were installed but had spoken to Jim the night before and given him very clear direction. Instead of doing as instructed he installed one of the locks on the door to the attached garage, leaving the rear patio door unsecured. I arrived a few minutes after Jim left and immediately alerted Jim to the problem. Since removing the incorrectly installed lock would have left a large hole in that door the only option was to order another lock. I was willing to pay for the additional lock.
I called every week or two over the next two months. Every time I was assured that the lock would be in within the next day or two. After the first month Jim stopped answering my calls. I then began calling the main office, where I received similar false promises. On Feb 21st I received a call from Brian who asked me to confirm my order. Clearly the lock was never ordered. At this point I asked if they would give me some sort of courtesy credit for the significant delay. I was still willing to pay for a significant portion of the additional lock, even though Greenville Locks error caused the problem. I was told the owner would call me. That never happened.
In order to get a response I completed the review that was attached to my Square email receipt. I called again the next day and the owner called me back immediately. He told me that because of my review he would not help me and told me to not contact them again.
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