Patricia A.'s review of Guarantee Floridian Pest Control

Guarantee Floridian Pest Control

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Customer Reviews & Ratings
Complaint Posted 2/15/2017
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STAY AWAY FROM THIS COMPANY!
This company is really BAD!!!!! They made me sign several documents for the fumigation including one where it says if they damage your roof they are not responsible. Came back home yesterday after 30 hours fumigation and discovered they broke at least from what I could see 15 to 20 barrel tiles on my roof. I spoke with the manager here is his answer: "if your roof can't carry the weight of a human being we are not responsible!" The truth is those guys they don't even know how to walk on those roofs they don't just care. But if it was only that, I got the appointment on Dec 28th with the person to look at my house. We did all the paperwork and told me I will be contacted by the office to make an appointment but anyway they won't be able to do it before February. 2 weeks later I was still waiting for the call, I called the company they didn't have any paperwork for my house. I got a call from the person who came they had lost the document. I'm the one who did scanned the documents and send them to the company. When finally I got somebody over the phone she started telling me that now they won't be able to do it on February. When I got mad because it wasn't my fault if they lost the document she finally found a day. They told me you have to sty out of your home 2 nights BUT they couldn't tell me the time they will arrive and when I will be able to get back. I have 2 cats so I booked 3 nights in a pet motel because I didn't know at what time they will come. They started on Monday, I got a call last Friday to inform me they will arrive between 12pm and 1pm. They arrived at 11am, Ok not a problem I was available. When I met the person in charge he told me I can do the treatment for only 1 night and you will get your house tomorrow. Ok then sounds good even though I booked 3 nights I better be in my house than in this Pet motel where my cats was so scared. So yesterday Tuesday I got a call around 4pm to inform me it was OK I could come back home. But basically because at the office they told me differently I paid for 3 nights a this motel while I needed to book only 1.... THIS COMPANY IS REALLY BAD NOBODY CARE, EACH INDIVIDUAL PERSON I HAD TO DEAL WITH MADE A MISTAKE OR GAVE ME WRONG INFORMATION EXCEPT THE PERSON IN CHARGE OF THE FUMIGATION
 
 
 
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Additional Business Information
Hours   Phone   (954) 376-5845 Address   6550 NW 20 St., Bay 1 West
Sunrise, FL 33313
Website   http://www.guaranteepest.com Email  
Contact   Nick Garcia Other  
 
 
 
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