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Business's response - by Laura F.on 10/29/2010
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Hello Renee,
We are sorry that you were unable to reach us by phone. When you first subscribed to the program the terms were to automatically renew your account to ensure an uninterrupted experience.
Once you requested to cancel, we honored that request immediately. Within the hour of receiving your voice message on Tuesday Oct 20th - your account was canceled, your new renewal amount was reimbursed to your credit card and a confirming email was sent to you.
When you logged into your account, you were presented with a renewal screen because your account had already been canceled per your request.
We hope that you feel at this time that we honored your request immediately. We apologize that the communication process wasn’t optimal for you and that it caused confusion for you.
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