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Review 3/8/2011
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I bought the"forever her styler" straightener at a "straight 4 U" kiosk in Naples, FL mall in April of 2010. We paid $100 for it, and was told it was warrantied for the life of the product, which is even stamped on my reciept. The straightner is a great product...no complaints, but today there became a "short" in the wiring of it. I called the kiosk we bought it from today and told them about it and she informed me that I can bring it in for a replacement but I will have to pay $20 shipping for it. She said the policy changed since I bought it 11 months ago. Even though she has it sitting on the shelf in her store, in order to get a replacement I need to pay 20 bucks shipping for it. What the heck??? When I bought this it was under the agreement that I could bring it in at any time if I ever had a problem with it and exchange it for a new one...for FREE. If that is what pretenses I bought it under, can they really change the policy and make me now pay $20 everytime it breaks? They use very high sales tactics there, and they might say very loudly that it is warrantied "for life" but be sure to listen closely because what they might not tell you is that you have to pay $20 every time you need a new one.
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