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ABSOLUTELY AWFUL CUSTOMER SERVICE!
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IT'S ALMOST IMPOSSIBLE TO GET THESE PEOPLE ON THE PHONE AND E-MAILS ARE NOT ANSWERED. BOUGHT A PET DOOR AND IT DID NOT WORK PROPERLY. SINCE I COULDN'T GET AHOLD OF ANYONE HAD TO ORDER A SECOND ONE. WANTED TO RETURN THE FIRST AND WAS TOLD I HAD TO PAY FOR SHIPPING. THEY TOLD ME I COULD FIX THE PROBLEM AND SO DOOR WAS NOT DEFECTIVE. AGENT PUT ME INTO A HOLDING PATTERN SO HAD TO LEAVE MESSAGE. I TRIED FIXING THE PROBLEM AND IT DID NOT WORK. SO ANOTHER CALL AND MORE HOLD TIME. NOW WAITING TO GET SHIPPING LABEL. WHO KNOWS IF IT WILL SHOW UP. IN SHORT - AWFUL CUSTOMER SERVICE!!!
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