Carol D.'s review of Home Furniture Mart

Home Furniture Mart

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Customer Reviews & Ratings
Complaint Posted 5/5/2011
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Review 5/5/2011
Be cautious when ordering from them. They do not wrap their furniture properly to avoid damage during shipping. I ordered one nightstand (to see how they did. I wanted to order the full bedroom set, but I waited to see how they'd do with one night stand). The top drawer was cracked. I provided pictures to them. They said they'd replace the drawer. I waited for weeks. I finally had to ask them the status. They said they couldn't just replace the drawer and would I be willing to take a discount. umm, no! This is for my bedroom. I don't want a damaged piece of furniture no matter how cheap. I waited weeks again for a response. They said they were going to order another nightstand and just send me the drawer. It finally came, and it too was cracked. Very poorly wrapped and sent via UPS, who are not known for handling packages delicately. They sent yet another. This time, there was a centimeter scratch on it that looked like someone had touched up with wood colored paint or marker. I'm not happy. I won't be ordering anything from them again, and they won't refund my money. My original order was March 1. It's now May 5.
 
 
 
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Additional Business Information
Hours   24/7 Phone   (800) 610-6605 Address   5301 Sheila Street
City of Commerce, CA 90040
Website   http://www.homefurnituremart.com Email   edward@homefurnituremart.com
Contact   Edward Litvak Other  
 
 
 
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