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Worst Experience ever!
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DO NOT DO BUSINESS WITH THIS COMPANY- I truly believe any glowing reviews must be made up.
This is the worst company I have ever had the misfortune of dealing with.
I ordered a dining table that was received severely damaged, I immediately put in a damage report and followed up with a call to the company. The Supervisor, Maria, I eventually talked to said to me "What do you want me to do, do you want me to sit here and cry about your problem"
I had been very nice- I am never rude and I don't curse or swear. I am a trainer in the Customer Service industry, so I have full respect for customer service personnel. However, when I explained this to Maria, stating I could not believe she had actually said that to me she followed up with "So perhaps you need to come here and train us, since you know so much - bitch" .
I left numerous messages to Edward, the Manager (who apparently is never there) and he called me back once - during the time I said I was not available- and then never again.
We things have gone from bad to worse- the company will not take responsibility for the damaged table and even at one point suggested that I had probably damaged it myself. They did say i could return it for a refund or exchange at my own expense, ($122)- nice huh?
I have tried to be reasonable and have offered several other options - having it repaired, or receiving a partial refund but the company just shut down communications. I guess I am out $440.00.
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