Leslye K.'s review of Home Instead Senior Care

Home Instead Senior Care

Customer Reviews & Ratings
Complaint Posted 10/26/2010
. 1
. 0
Review 10/26/2010
I signed a contract with Home Instead which stipulated that I was responsible for any amounts not covered by my Long Term Care Insurance (covering my parents). When my dad was dying in the hospital, a representative of Home Instead assured me repeatedly to allow the caregiver remain with my dad in the hospital and not worry about the cost. I took him at his word. BIG MISTAKE!!! I learned the hard way. Long story short. Since I had signed a contract, I was pursued by Home Instead for the amounts due in excess of the coverage provided by the LTC insurance policy. I ended up settling with Home Instead for an agreed upon amount.

My beef is that they took advantage of the fact that I was naive about this business and vulnerable during a personal crisis in my family. On numerous phone calls with the company representative, I was encouraged "not to worry" do whatever is necessary for your dad. In retrospect, I realize that not getting this reassurance in writing was foolish on my part. Anyway, while not illegal to behave in this regard it is reprehensible nonetheless and that is all I wish to point out. The individual(s) who own(ed) this particular franchise are attorneys who knew exactly what they were doing. I chalk this chapter or my life up to an expensive education. Caveat Emptor!!

Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
Additional Business Information
Hours   Phone   (323) 466-2345 Address   5770 Melrose Avenue Suite 205
Los Angeles, CA 90038
Website   http://www.homeinsteadla.com Email  
Contact   John Moser Other  
© Copyright 2017 TrustLink All Rights Reserved.