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Refinancing Made Easy
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I received an offer to refinance my home loan from my lender. After looking over the offer, I decided to check with other companies to compare costs. I used bankrate.com to get information on rates. Home Loan Enterprise (HLE) was one of the companies listed.
I sought estimates from several of the companies but I was very pleased to discover that HLE would give me a good faith estimate instantly (unlike the other lenders listed at bankrate). While I was plagued for several weeks by other lenders calling and emailing,
HLE communicated with me exactly the way I preferred. Nearly all of the communications I preferred were by email. I liked that a lot! This allowed me to select options, get answers, on my schedule. Middle of the day, middle of the night, I could ask my questions
and receive clear answers within a business hour or two. That is, if I asked in the middle of the night, I received an answer soon after they opened the next morning. On the occasions where I needed information sooner, they answered the phone and courteously
and professionally answered. My loan proceeded efficiently and according to the time table quoted to me. The final closing costs were even a little less than the amount quoted me on the first night I requested a good faith estimate. I was very well served
by Huber Bongolan and Joy Leartanasan. I would use them and HLE again.
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