chad b.'s review of Impac Mortgage

Impac Mortgage

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Customer Reviews & Ratings
Complaint Posted 3/10/2011
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Review 3/10/2011
We were in the market looking to buy a home. We had our lender all ready to go and found the house we wanted but was told the only way the deal would be accepted was if we used Impac. We had a 30 day escrow and now 45 days later we are 2 weeks out; so we are told by the professionals at Impac. I believe we are nowhere close and have absolutely no contact or info and are being strung along. Now we have to go stay with a friend and hope and I mean really hope that impact does the job they say they are doing. I would recommend to anyone and everyone that if Impac in anyway comes into contact with them turn and run as fast as you can from them! We get no phone calls from the loan department or their supervisors. Impac has put my family in the absolute worse position and there seems to be no concern or tenacity to get this loan completed. Plus Impac is incredibly, incredibly rude! Impac makes you feel like you are a problem instead of a client.
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 475-3600 Address   19500 Jamboree Road
Irvine, CA 92612
Website   http://www.impaccompanies.com Email   kerry.swancutt@impaccompanies.com
Contact   Kerry Swancutt Other  
 
 
 
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