cheryl d.'s review of Jack Randall Photography

Jack Randall Photography

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Complaint Posted 10/6/2011
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Review 10/6/2011
SCAM! Be aware, for their supposedly $220 value engagement shoot package, you will put in more than 1 hour of you and your fiance's time with all your heart & hope, YET you pretty much get NOTHING out of it!!! (you ONLY get 1 image and that's it!! And no digital image at all.) plus, they are not even sorry how upsetting this is to the clients that they disappointed (they make you feel very stupid on the phone).

I bought their wedding channel deal for an $220 value engagement shoot session. And I am VERY disappointed that I don't get any images out of it!! They said the $220 value package covers 1 hour engagement shoot plus 1 bonus free print out. Normally an 1 hour $220 engagement shoot means you get the digital images of your pictures (at least a reasonable amount of images), and the free print out would be the extra. However, only after we've put in all our time, energy and hopes into the full hour engagement shoot, I've found out that the 1 picture is ALL you get! If you want more images of your own engagement shoot pictures, you will have to PAY EXTRA FOR EVERYTHING!!!! What a scam this is!!!!!! Again, be very aware, for their supposedly $220 value package, you ONLY get 1 image and that's it!! This is very upsetting and disappointing, if they plan to give their clients no digital images and plan to have them pay extra for everything afterwards, then they should really have that spelt out in their packages. Even more upsetting, when I confronted them about it (the lady I spoke to is named Connie), she took NO responsibility at all and said it's Wedding Channel's wording, so not their fault. She further implies that it's the clients' own fault to expect getting any images from the $220 value package...... I can't believe this! I feel very CHEATED!!!

They get 1 star because the photographers who took the pictures were actually very nice (NOT Jack; I have not met or spoken to Jack so far and I don't know where he stands in this upsetting tricky situation). The nice photographers worked hard as if you were actually getting the pictures, like it actually mattered. So I don't think they were in on the scam. It's the way the office is run that's unbelievably horrible! Their staff on the phone (Connie) definitely had an indifference attitude and was not helpful at all. Her uncaring demeanor convinced me that this WAS NOT an honest mistake BUT an intentional SCAM! They don't tell you that you actually get virtually NOTHING out of the photo shoot, so that you get your hopes and anticipation up for the results. Since you get yourself so excited about the images, you will probably end up spending A LOT MORE money just to keep a few - that's what they are counting on! Again, I'm unbelievably disappointed!!!!! Jack Randall Photography's $220 value engagement shoot package WASTED both my money and my time, and more importantly, RUINED my happy wedding planning. Unless they try to make up their wrongdoings (which has not happened), you should STAY FAR AWAY FROM THEM!!!!!!!!!!
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Additional Business Information
Hours   Phone   (949) 248-5198 Address   34092 Violet Lantern Street
Dana Point, CA 92629
Website   Email
Contact   Jack Randall Other  
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