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Review 8/5/2011
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I placed an order with Koyal back in March,2011. I order tall cylinder vase along with rectangle vase and candle holders. I was told that the Cylinder vase would be on back order, which was fine, I was told again that they were on back order, still fine I still had 2 more months until the wedding. I waited until the day they said they were available and called customer service. I was then told that the were don back order AGAIN. I asked when was someone going to call me, all they can say is sorry. I was then told that they had a similar vase with a greater quantity but I would have to pay the difference and there would be no compensation. Long story short I had to cancel that part of my order. I continue to wait for the rest of my order which was the candle holders and they never came. After i finally got someone on the phone they tell me the candle holders were discontinued, once again I asked why didn't I get a call, all they could say is sorry. They again offered me a similar product that was bigger and again they wanted me to pay the difference which I was not going to do. Eventually they offered me 20% my order and I said ok. I received a call saying they fund my original order and they would ship them out at 10 % off. I HAVE BEEN WAITING TWO WEEKS NOW AND MY WEDDING IS IN 2 WEEKS. AND OF COURSE I CAN NOT GET ANYONE ON THE PHONE.
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