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Do business somewhere else with someone who values customers / officers
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I ordered a Safariland holster (product number 6360-832-131) from LA police gear a couple of weeks ago. I received the holster last week and noticed that the hood was very stiff. I thought that it was just because the holster was new and needed to be broken in. Another officer at my agency had recently purchased the same holster and I was telling him about my hood and he noticed that it was stiff as well. My fellow officer's hood is not stiff like mine. We started to look at the hood and noticed that it gets caught on my pistol when pushing it forward. I only used the holster for two duty days.
When I reported the issue to LA Police Gear they told me that they could not exchange the holster, because I used it. I explained to them that I had to use it to make sure it would function as needed. They apologized and told me that they couldn't help me. I explained to them that even in the instructions that it advises the user to use the holster and be able to draw in under 2 seconds before using on duty. So technically, every holster they sell would be used before knowing that it would work. They advised me again that they could not help me and told me to call Safariland.
I will never do business with LA Police Gear again and will advise others at my agency to do the same.
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