Bobbi N.'s review of Little Cigar Warehouse

Little Cigar Warehouse

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Customer Reviews & Ratings
Complaint Posted 7/16/2017
. 1
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Poorest customer service ever!!
I have been doing business with this company for over a year, therefore, I felt confident in ordering something new from them. BIG BIG MISTAKE!! I placed my orders, plural, but ordered and paid separately. My first order was perfect and the exact quality and fat shipping I've come to expect. My second order, however, is a whole new story. My debit card was promptly charged $132.84, on June 30, 2017. As of today, July 16, 2017, I have not been able to leave a voice message because the mailbox is full. I have sent emails every day since July 5, 2017. Still no response via phone or email. No refund or explanation of the problems. I am having to go through the hassle and red tape of disputing the charge, which means it could be 6-8 weeks before I can get the money back. I am willing to pay a little more fit the product if it means decent customer service. I would have given a zero star, but my usual order was spot on. Be very leery of this place.
 
 
 
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Additional Business Information
Hours   Phone   (866) 217-0960 Address   6410 E Wilkinson Blvd
Belmont, NC 28012
Website   http://littlecigarwarehouse.com/whiteowl Email   contact@littlecigarwarehouse.com
Contact   New Contact Other  
 
 
 
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