James W.'s review of Logitech, Inc.

Logitech, Inc.

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 7/27/2011
. 4
. 0
Review 7/27/2011
Generally Outstanding products, with TERRIBLE CUSTOMER SERVICE. After making numerous calls and getting a different answer each time, I found them to be rude, inefficient, and unhelpful. Basically dumb drones who poorly read scripts. I bought the new C910 Web Cam which now comes with a usb cord that is shorter than anything, only 5 feet long (used to be 6 feet) - I guess they want them to be shorter for laptops, but they have become nearly impossible to use without an extension cord for desktops. The reason I have a problem with Logitech is that after I asked them about sending a short extension cord to me, so I could use their product, I was told that not only would I not get one, but that use one, ANY ONE, would degrade the quality of the video and sound for certain, and that it wasn't there problem! I asked to speak with a mgr. I waited on the phone for 30 minutes. They then said mgr. would not be available and they would have to call me back. So....I got a call over 24 hours later, and I missed it. They called without Caller ID and did not leave a message. If you have a problem with you device within the return period, return it, because Logitech will not help you. USELESS.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (702) 269-3457 Address   P.O. Box 4293
Woodland Hills, CA 91365
Website   Email  
Contact   Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.