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Poor Customer Service
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Jim came to write up my order and measure my windows. I know very little about shutters and how to order. I explained to him that I needed FOLDING doors on the shutters because my house is small and the panels would get in the way if they did not fold. He then said, two panels? I assumed he meant one FOLDING panel is one panel so I said yes. All through the house I explained what windows needed to be FOLDED panels. Jim never explained to me that one FOLDING panels is actually TWO panels. So he ordered all panels that did not fold. Bottom line is Jim order panels knowing that they would not FOLD and when I called him to explain the problem he just kept saying over and over again "I wrote it down". He never apologized for it nor did he attempt to correct it. I have two more windows to put shutters on and this will not be the company I ever do business with again nor will I recommend them. His lack of customer care and professionalism has left me disappointed and with shutters I will never be able to open. Is this how they treat their customers and a senior citizen to boot!
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