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Review 4/27/2011
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Hello everyone at Millennium Roofing!.
My name is Michelle, and I would like to share our experience with Millennium.
On November 4th we made the decision to hire Millennium for the replacement of the roofs to our commercial and residential units in West los Angeles.
As a property owner, you want to hire the very best contractor to do the job and that actually knows what they're doing.
When me and my husband started looking for a good roofing contractor, we had a list of potential roofers, 4 of them never showed 2 called 4 weeks after the work was complete, 3 gave us an estimate which to our amazement Millennium pricing was far better, more professional and very detailed for the same type of materials!. We were already interested in meeting with them once more. From the moment we sat down the first time, we felt them to be very trustworthy and we knew they were the one!.
We decided to award the roof contract to Millennium roofing Nov, 4th 2010. And amended the contract Nov. 6th 2010. Our experience with Millennium Roofing was nothing less than PERFECT!. At the beginning phase of the work to be commenced, they sat down with us and gave us a schedule in which they would complete the project by. They started the work on the day they promised, took care of all the permits and roofing inspections which consisted of 7. One of the many things they did for us which amazed me, was that each and every workday, they took detailed pictures of the roof progress and E-mailed them directly to me and my husband with a small note at the bottom and a very clear and detailed description on which sections of the roofs they were currently working on. They kept every square inch of our property spotless, and they're supervisor kept constant communication with our tenants to ensure no roof debris or dust would enter the units and disrupt they're day to day operations. One thing Millennium did for us that we will not forget is that during the replacement of our roofs, we had sudden showers thru the night, we received 4 phone calls from 2 of our tenants around 2:30 AM we immediately called Millennium Roofing, and to our amazement, they were already on site, doing emergency repairs and doing everything they could possibly do to keep our tenants safe. To our surprise, each and every leak that was reported to us by our tenants were old existing leaks, which had nothing to do with Millennium Roofing, due to the fact that they had not yet gotten to that section of the building. They worked through out the night into the late hours of the afternoon, they're men did not leave until every leak was repaired or covered with heavy tarps.
We asked Millennium to send us a bill for all the work they had done, but they simply said to us not to worry about it, that it was they're job to keep us dry...I simply could not believe it..! Wow..A roofing company that actually cares about they're customers as if we were family?..could that be a reality, "well.. Apparently so..". They were on time each and every work day, kept right on schedule through out the project and they're supervisor which was always on site addressed each and every question that we had.
Dealing with Millennium Roofing could not have been any better than it was, we are very grateful for each and every thing they did for us, thank you! We wish you guys much success!
R.& Michelle jacques
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