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Review 9/9/2009
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I recently had an extremely refreshing experience with NMRC. Robin Stratus, in particular, went above and beyond to help me. I was facing judgment on a small but important debt that was about to ruin my credit for the next 20 years. Not only did she explain some things to me that I was unaware of, she also gave me a chance to rectify the situation so that I could clear up, not ruin, my credit.
Many debt-collection agencies employ unethical tactics when attempting to collect a debt, but NMRC is different. In addition to everyone being polite & courteous (especially Robin Stratus!), they were also fair and dare I say, caring. I got the feeling that she genuinely wanted to help me solve my problem, not just get my money. As a young person who accrued a lot of debt in college and after, it is often overwhelming to tackle these debt-issues. Robin Stratus at NMRC actually helped me and taught me something all at once. And she saved my credit score!
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Business's response - by JILL K.on 9/9/2009
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We appreciate that everyone is going through hard times and our mission statement as an agency is to solve problems not create them. I would like to make one correction- Robin's name is Robin Travis our Collections Manager who has been helping people throughout her 25 years in the business. She really does care about people in general and is always willing to extend herself to help.
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