Bruce B.'s review of Nationwide Retention Center

Nationwide Retention Center

Customer Reviews & Ratings
Review Posted 5/3/2019
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Daniel, Kyle and The Nationwide Team Are Incredible!
I'll try to stay on track and make this brief but it might be difficult due to the fact that Daniel, Kyle and the entire Nationwide team are near and dear to our hearts. In late 2015 my wife discovered she had breast cancer, I was in Afghanistan and wasn't scheduled to return for another year. She went thru horrendous chemo for months and in early Jan 2016 she had her mastectomies. Fortunately I was able to get home the day before her surgery to be with her and have been home since to assist with her recovery and rehabilitation from radiation therapy, more chemo and reconstruction. We live on a farm, raise horses and run an equine and animal rescue which is physically very demanding and taxing. While I was away my wife was doing everything by herself, even during her chemo. When I arrived home the night before her surgery I was shocked, horrified at her physical state. She was totally emaciated, weighing less than 80 lbs. Her physical and mental condition had deteriorated to the point that she was barely able to function alone. I was appalled. Over a period of months she gradually recovered physically but her mental state and memory took a bit longer. As she had been handling all of our financial dealings while I was away she had some issues remembering to make all of our payments. Unfortunately we missed two of our mortgage payments during this period. The Dr gave her some kind of miracle medicine that accelerated her memory recovery and she began negotiations with our lender for a mortgage modification. They did nothing for us, absolutely nothing except decline our package, place our home into foreclosure several time, force us to file for bankruptcy to save our home and farm and demand that we short sale our home. Enter Daniel Taylor, Kyle Ortiz and the Nationwide team. They immediately went to work as our champions with our lender, an internationally known bank out of San Francisco. They fought, contested, worked, filed grievances, went to HUD, FHA over and over. Every time the bank would deny us, basically, for not doing their due diligence and adequately researching our documents. Repeatedly they would use the same excuse, "unable to verify qualifying income". In short, the bank thought we were not being truthful. Daniel was a bulldog, he did not give them a chance. We are so grateful for and proud of Daniel. Finally after a full year of fighting with the bank and tireless work by Daniel Taylor and Kyle Ortiz, not to mention intervention by government officials, the bank has offered us all we wanted all along. A chance to make our mortgage payments on our home, for the entire time the bank would not accept any payments! Two years of back payments! When we received Daniel's "Congratulations" letter we were emotionally overcome, ecstatic, overwhelmed! Daniel and our Nationwide team had prevailed and we won! You will never meet a more patient, understanding, knowledgeable, tenacious group of people as our Nationwide team. I must admit that at times I was besides myself with anxiety and worry about loosing my home, but Daniel and Kyle would call and reassure me, give me hope and the will to continue the fight. They are incredibly patient and understanding and I cannot express my gratitude and emotional thanks to my Nationwide team. They will always be in our hearts and prayers and family. Do not have any doubts about the abilities of Nationwide Retention Center. They saved our lives, our home, our farm. Trust them and be patient. Above all, do not lie or hide anything from them or you will not have a successful outcome. Nationwide will succeed if you are truthful. Thanks so much Daniel, Kyle and Nationwide! B and K Burnett, Virginia
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Hours   Phone   (800) 560-3921 Address   23016 Lake Forest Dr Suite A400
Laguna Hills, CA 92653
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