Lisa M.'s review of Nationwide Van Lines, Inc.

Nationwide Van Lines, Inc.

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Customer Reviews & Ratings
Complaint Posted 8/28/2020
. 1
. 0
Didn't provide service - charged me extra for it
Hired this company for a cross-country move. - Alana said they would handle everything, including coordinating all the necessary details between my apartment company and the driver. I had to do it the day of delivery. - They had two other companies handle the pick up and delivery without telling me, which Rick acknowledged. - Rick couldn't even figure out which company was which because they were reversed in the computer system. - The drivers arrived 3 hours late for the pickup. - The delivery arrived several hours earlier than scheduled, with only 20 minutes notice. - My "binding estimate" was increased by 50% after everything was loaded into the truck. - I received no updates on delivery until I called and threatened to file complaints. - Alana and Todd both said they were going to resolve the increased prices. Did nothing. - Delivery driver would not unload my items until I paid full invoice with increased rate. Todd said he would resolve. Did nothing. - Rick claims that Nationwide provided a service, but could not articulate anything other than "coordinate your move." Thousands of dollars to make a couple calls and completely confuse the entire process. I don't call that a service.
 
 
 
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Additional Business Information
Hours   Monday - Friday 9:00am - 5:00pm EST Phone   (800) 310-0056 Address   1421 NW 65th Ave.
Plantation, FL 33313
Website   http://www.nationwidevanlines.com Email   rick@nationwidevanlines.com
Contact   Rick Vera Other  
 
 
 
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