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Business's response - on 8/25/2010
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You have made a very generalized statement. When looking at the specifics of your account with us, we noticed the following:
You placed your order with us and it was sent to the warehouse for shipping. At the time it was sent to the warehouse our system reflected available stock and the charge was therefore made for the product. Due to the fluidity of the stock levels created by fulfilling orders, by the time your order came to be pulled, it was found that the product was sold out. As much as we hate the fact, there is paperwork that then has to be processed to pass a credit to the customer once they are informed regarding availability. A certain amount of time inevitably passes between the notification to the customer and the requesting and processing of the refund. On the website where you placed the order we specifically state that the process can take about two weeks. On 8/9/10 the refund was passed to your credit card that you used for the purchase. This information was emailed to you on 8/9/10.
We can only assume that you never read it or checked your credit card statement based on your erroneous claims that you have made.
We appreciated the fact that you shopped with us, regretted the fact that the manufacturer couldn't supply the product on a timely basis, and look forward to being of service to you in the future.
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