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Review 12/1/2010
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I bought my son the MadStorm 4WD .21 1/8 Nitro remote control truck for his birthday October 28th 2010. Out of the box the front end shock tower and bumper was broke. Calling tech support is a joke, you sit on the phone on hold for waht seems like hours to get no where with them. So after spending another 36.00 on new parts for this product, once fixed and after gong through the motor break in process, we went to actually drive the car and the rear end gear box was shot, the gears were gone and the car would not move. So again after sitting on the phone they agreed to exchange this one for a new one. So now I had to spend another 65.00 to ship it back to them for an exchange only to find out that they are out of stock of every remote control car that they have until after the first of the new year. I asked for a refund and now they want to charge me a 15% restocking fee for a product that is junk and they cant replace. I spoke to Sam, he is the General Manager of the place, him and I argued as to why I should get a FULL refund back. After listening to his smart ass comments and trying to take me for a fool, he finally said that they are a multi million dollar company and my little $209.65 doesnt mean crap to them. So finally after yelling at SAM the general manager, I got my full refund back. BUYER BEWARE, DO NOT BUY FROM THIS PLACE THEY ARE TERRIBLE!! I am out the hundred bucks that I spent on the shipping and the new parts but at least I can go buy from a reputable business now!!
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