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Unreliable and unresponsive
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We rented with OMG Travel twice in Los Angeles. The first visit we explicitly told them we would be arriving at 1:00 am. This was a nightmare as we finally met with their agent around 3:30 am who took us to property other than the one we rented because ours was not yet vacant. We travelled to a property to find there were still tenants in the room. So in the wee hours of the morning, we arrived at another property, at 4:30 am, to then gather our stuff in the afternoon to be moved to the property we paid for. The VCR and TV were not operational. We decided to give this company one more try. We arrived at 2:00 pm to the office to get the keys to our unit. We had to wait 2 hours for someone to show up. This unit was filthy. The bathroom floor had what looked like feces. We immediately called and advised them we would be leaving for them to come clean the unit entirely. This they did. The bottomline is getting someone on the phone is sketchy. Also, if you are looking for reliability and excellent customer service, this is not the place. The upside is you get the apartment experience, with parking included, in LA.
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Business's response - by Vincent D.on 1/6/2013
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OMG Travel is a vacation rental management and listing platform with over 500 properties worldwide.
You can leave an individual review on our website for the property you stayed at. We're sorry that you had a bad experience with one of the properties listed on our website.
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