Désirée J.'s review of OnLine Vacation Center

OnLine Vacation Center

Preferred Members
LatinOFare
0 miles
AirTkt
2.0 star rating 0 miles
CheapFareGuru
5.0 star rating 0 miles
Eros Tours & Travel, Inc.
3.4 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 6/23/2022
. 1
. 0
OnLine Vacation Center - Untrustworthy!
Buyer Beware! Online Vacation Center (OVC) is Untrustworthy. Use at your own peril. We had a few vacations scheduled booked that were subsequently cancelled due to COVID. Only ONE vendor, Online Vacation Center (OVC), refused to make it right. Azamara cruise was cancelled and Azamara quickly refunded our deposit; however, OVC Refused to return our deposit. No refunds-no matter what. After some email the "Business Manager" reluctantly agreed to apply our deposit to a future cruise in 2022. COVID restrictions continue and we reached out to the Business Manger to confirm that our deposit would be available when next we could travel. His response was NO. Posting this complain with confidence that OVC won't care about a poor review. Looks like poor reviews are coming in daily with similar accounts. They must be raking in a fortune with zero effort keeping everyone's money. Stealing is easy work and pays well.
 
 
Business's response - by Marc R.on 9/8/2022
Desiree, The Non-Refundable Agency deposit was presented on your confirmation and was communicated to you by your Personal Vacation Manager. As part of the terms of agreement, if your trip is canceled, you will have six months from the date of cancelation to transfer the deposit one time to a new reservation. As a gesture of goodwill, we extended that deadline an additional 3 months for you and explained at that time that this was not a travel-by date, but a book-by date and could be applied to a trip traveling any time in the future, not just in 2022. Claims of stealing are very serious and inaccurate. Although the circumstances surrounding the cancellation of your bookings are very unfortunate, we do hope to regain your confidence and we would like to make sure the moneys you paid are not lost. Please contact us at customerservice@onlinevacationcenter.com for further assistance.
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (954) 377-6400 Address   1801 NW 66th Ave, Suite 102
Plantation, FL 33313-4534
Website   Email   edwardr@onlinevacationcenter.com
Contact   Edward Rudner Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.