Samuel M.'s review of Origin PC Corporation

Origin PC Corporation

         
Customer Reviews & Ratings
Complaint Posted 1/9/2019
. 1
. 0
Not good so far
Just received a EON 17 SLX, and it ran for about 8 hours total over 1.5 days. Blue screen crash, then the unit failed to power up again. Am shipping it back for repairs. Unreal. I understand that sometimes "things happen", but for $3600 I expect it to be made right and never have an issue again. They'll have one shot to fix it, before I request a refund.
 
 
Business's response - on 1/15/2019
We want to thank the customer for sharing his feedback and review of his experience with ORIGIN PC. We do work hard to provide a positive experience to every one of our customers and we regret that this has not been the case. It is not the ORIGIN PC experience we work to provide but unfortunately, things sometimes do happen and if they do, ORIGIN PC is always more than willing to work in good faith to meet our customers concerns. Our team has reached out to the customer and arranged for his system to be returned for immediate repair. We are confident that the issues will be addressed, and the system will be turned around as quick as possible. Please do not hesitate to contact our Support Manager, Randolph at randolph_roy@originpc.com if there are any other questions.
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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