Pamela B.'s review of Pacific Columns, Inc

Pacific Columns, Inc

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Customer Reviews & Ratings
Complaint Posted 5/21/2013
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Absolute WORST customer Service
Purchased Columns for a job and had them shipped to our office a crate arrive and our receptionist signed for it.. We later opened the crate and then all the boxes to find that we had a damaged column, we called them to let them know.... they offered to
sell us a new column, because our receptionist signed the bill of laden and did not open the crate and all the little boxes.... RIDICULOUS! No customer service at all it was like too bad so sad. I DO NOT RECOMMEND THIS COMPANY TO ANYONE
 
 
Business's response - by DanielMon 6/5/2013
Hi Pamela, Thank you for letting me know about your experience. We do everything possible to make sure our customers have the best column experience possible. What is your order number? I will look into the issue. Did you not receive an order confirmation for your order? On the order confirmation, we have a picture of a common carrier truck with clear instructions saying to not accept the order until it is fully inspected. Once that truck driver leaves, the order is considered delivered 100% perfectly unless noted otherwise. Once an order is ready to ship, we also email you a picture of your exact order sitting on the dock waiting to be picked up. In this email, we also note that if something arrives damaged, you need to note it. Did you not receive this email also? If you can provide me with your order number, we will do everything we can to help you fight this with the carrier. -Pacific Columns Customer Service CustomerService@PacificColumns.com
 
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Additional Business Information
Hours   Monday to Sunday 8:00AM to 7:00PM Phone   (800) 294-1098 Address   505 West Lambert Road
Brea, CA 92821
Website   http://www.pacificcolumns.com Email   r.sellek@pacificcolumns.com
Contact   Robert Sellek Other  
 
 
 
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