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Questionable Ethics/Poor Cust Service/Poor Follow up/Still Waiting 1 year Plus
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My Pacific Property Transfer Experience detailed below is the same as reported to the BBB. On 5/12/2012,my husband & I,attended a presentation given by sales rep,Tony Espinoza with The Cure Company,& started the process for the Transfer of our Timeshare,at
Liki Tiki Resort.The primary purpose being to relinquish the ownership and no longer be responsible for the annual Maintenance fees.Time Share Cure documentation states that "The EXPECTED TRANSFER TIME, for most timeshares, is between 120-180 days. The workloads
in some County courthouses and resorts, will result in some transfers taking even longer." Our Maintenance fee obligation was for current billings due before the date of the agreement,or due within 9 months, which was our case, being that our 2012 fees were
due July 1,2012.This was to be our last maintenance fee payment.The transfer process was to be completed by a 3rd party, Pacific Transfer. We were to return notarized legal documents within a 2 week timeframe. We received the request for these documents via
US mail,dated 6/20/2012. I am not sure of the exact date of actual receipt, given mail time, possibly a few days after. We returned the documetns, which were received,by Pacifc Transfer on 7/6/2012.I have been following up on the status of my account & documenting
the same, since Nov 2012. It was slow but no mention of any issues. 11/7/12,I was advised it was sent for Title Clearance (10/29/12) to Liki Tiki and that process would take a min 9-12 weeks. The recording of Deed to the county, would be next and should take
an additional 9-12 weeks. I later found that this had been done on 11/28/12, which would have put that completion in Feb 2012. I did not call again, until 6/4/13,having received the bill for the 2013 Mntce Fees, due July 1,2013.I was advised by Brenda, to
fax them in and someone would call me. I received a call from Tiffany,in the Mntc fee dept,on 6/6/13, advising me that the 2013 fees ($1571.08)would be our responsibility. This due to the transfer documents, showing to have arrived on 7/6/12, which exceeded
the 2 week timeframe. This was my first time hearing,of this being an issue or a delaying factor.The reference to this in the letter dated 6/20/12, says, "Failure to return the correctly executed documents within 2 weeks,MAY result in your file being placed
in default, leaving you responsible for the next maintenance fee billing cycle." Being extremely shocked that they were now saying the 2013 fees were our responsibility, I asked if my file had ever been placed in default, to which she advised,"NO".So I said
that statement makes the fee resposibility conditional,upon being placed in default.She said that a prior request for documents,had been sent via email, dated 6/13/12.However, due to a transposed letter,in our email address, on our original document, we never
received the email. The 6/20 document was the first notice and made no reference to a prior one having been sent,so,it appeared to be the original date.There was additional discussion over discrepancies surrounding that issue.I asked that my file be reviewed
and that I be provided with a timeline of my file and why in fact it was taking over a year to complete and now maintenance fees were due again.Tiffany said that she would put in a ticket and have someone call me, but it would not change the fact, of the fees
being our responsibility. I initiated multiple calls, between 6/10&6/20,since I had not yet received what I had requested. Karen did call me back and made an effort, to connect me with a Supv.6/20 &6/21, but that process never worked. On 7/1/13, Brenda put
in yet another escalated ticket & the next call I received, was from China on 7/12,She was rude & unprofessional and I no longer wanted to deal with her.I contacted my sales person for help 7/12/13.He was surprised about the handling,except for China,& PROMISED
to get this resolved.He told me to send an email with details & he would contact Louis Martinez,Dir Client Svcs, but as of 8/19/13 no resolution & was advised by Tony, Pacific Transfer was not budging on this matter and that he was sorry and felt bad for me
but there was nothing that he could do so lets just get the bill paid and get the transfer completed.It is frustrating and unfair. Requested Resolution: I want Pacific Transfer, to take care of the 2013 Maintainance fees, for the Liki Tiki Resort, that they
should have responsibility for per our agreement and in doing so,move along and complete the transfer that I contracted with them for and paid $3400.oo in May of 2012.Per their paperwork, the average transfer should take 120-180 days.It has been almost double
that timeframe and now new maintenance fees are due, including late fees ($1596.08) I likwise have a call in to Mr Martinez as of 8/19/13 to try and discuss and resolve, but I am not sure that will get me anywhere. These fees would have been their responsibility
and I feel that the issue of "late paperwork" by a few days being the reason that they are now my responsibilit, is bogus and unfair.If that were the case, why did I not know that before now and where is their obligation to have proceeded in a more timely
and efficient manner. OH BY THE WAY I'M POSTING THIS ON 9/5/13 AND HAVE YET TO RECIVE A RETURN CALL FROM MR.MARTINEZ, FROM 8/19/13.
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