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They try harder-
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A compliment resulting from a problem.
A young lady was "manning" your customer service line yesterday (19 June) when I called for information related to a new account.
She put a good bit of time and effort into helping us set up service from a correctional facility to our home but due to the location (and possibly the staff) of the facility, there was no way to complete our connection.
She really did her best to avoid telling us it wouldn't work and refunded our PayPal payment.
Her manners were perfect and she showed extreme patience and good nature while trying to help us.
You need to keep this one :-)
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